Privacy Policy

Field Coolers

Effective Date: 03/12/2022
Website: www.fieldcoolersmenlyn.co.za
Contact Email: fieldsupport@gmail.com

Introduction

Field Coolers (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.fieldcoolersmenlyn.co.za.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following personal information when you interact with our website:

Full name
Email address
Phone number
Billing and delivery address
Payment information (processed securely by third-party payment providers)
Order history
IP address and browser information

How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you about your orders, deliveries, or inquiries
Provide customer support
Improve our website, products, and services
Send promotional emails or marketing communications (you may opt out at any time)
Prevent fraud and unauthorized transactions

Sharing of Information

We do not sell, rent, or trade your personal information. Your information may only be shared with trusted third parties where necessary, including:

Courier and delivery partners
Payment gateways and financial institutions
Website hosting and service providers

These third parties are only permitted to use your information to perform services on our behalf.

Data Protection & Security

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.

All payment transactions are encrypted and processed securely through trusted payment service providers. Field Coolers does not store your payment card details.

Cookies

Our website uses cookies to enhance your browsing experience, analyze website traffic, and improve functionality. You may choose to disable cookies through your browser settings, however this may affect website performance.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction or deletion of your personal information
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at fieldsupport@gmail.com.

Compliance with POPIA

Field Coolers complies with the Protection of Personal Information Act (POPIA) of South Africa. We only collect and process personal information that is necessary for lawful business purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: fieldsupport@gmail.com