Shipping Policy

Field Coolers

Effective Date: 03/12/2022
Website: www.fieldcoolersmenlyn.co.za
Contact Email: fieldsupport@gmail.com

Order Processing

All orders placed on www.fieldcoolersmenlyn.co.za are processed within 1 business day (excluding weekends and public holidays). Orders placed after hours, on weekends, or on public holidays will be processed on the next business day.

Once your order has been processed and dispatched, you will receive a confirmation notification via email.

Delivery Options & Costs

We offer the following delivery options within South Africa:

1. Next-Day Doorstep Delivery

Delivery Time: Next business day
Cost: R59.00
Available for major cities and surrounding areas
Orders must be placed before the daily cut-off time to qualify

2. Free Insured Doorstep Delivery

Delivery Time: 2–4 business days
Cost: FREE
Includes insurance for added peace of mind
Available nationwide across South Africa

Delivery Areas

We deliver to all major cities, towns, and most outlying areas within South Africa. Delivery times may vary slightly for remote locations.

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout, allowing you to monitor your delivery progress.

Delivery Delays

While we strive to meet all stated delivery timeframes, delays may occur due to factors beyond our control, such as weather conditions, courier delays, or public holidays. Field Coolers will not be held liable for delays caused by third-party couriers.

Incorrect Address Information

Please ensure that all delivery details are correct at checkout. Field Coolers cannot be held responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

Damaged or Missing Parcels

If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery at fieldsupport@gmail.com, including your order number and clear photographs where applicable, so we can assist you promptly.

Contact Us

For any questions regarding shipping or delivery, please contact us at:
Email: fieldsupport@gmail.com